Careers
 


Sales Team Coach


Position Overview
Group O's Marketing Solutions division has an immediate need for a Team Supervisor in its Call Center. The Coach is responsible for leading a team of two Sales Team Leads and 30-40 Sales Agents with assistance from the Leads. This person will ensure the tactical execution of Group O and client business. Responsibilities: -Enforcing all company policies & practices to team members -Monitoring, coaching & developing the skills of team members to attain internal & external key performance indicators. -Maximizing employee satisfaction through use of incentives, recognition, clearly defined roles & reasonable expectations, positive team interactions, fairness, & open communication. -Conducting weekly individual coaching sessions with all team members along with regular performance reviews. -Supporting department efforts to achieve contractual & internal service standards on a daily & monthly basis. -Reporting & analyzing statistics to monitor performance & call volume. -Communicating any issues or obstacles immediately to the Manager for resolution. Requirements The successful candidate will possess: -Previous experience in a sales/call center environment; supervisory experience strongly preferred. -Excellent customer service skills -Strong Sales skills -Exceptional interpersonal skills; demonstrated success with interviewing, coaching, & conflict resolution -Solid computer skills, including MS Office -Strong planning & organizational skills -Excellent communication skills both verbal & written -Ability to work well under pressure while performing multiple tasks; able to set priorities & meet deadlines; ability to work in a fast-paced & ever-changing environment. -Capability to lead by example with strong reliability -Ability to work shift of 9:00 am -6:00 pm; must have flexibility in scheduling -Ability to be on one's feet for extended periods of time Education: H.S. Diploma or equivalent. Associate's or Bachelor's Degree Preferred

   
This position will be subject to pre-employment background check and drug screen. The conviction of a crime will not automatically result in a denial of employment.
Group O is a Top 5 Latino-owned Business and National Minority Supplier of the Year.
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